How It Works
1
Browse Jigsaw Forever
Whether you’re looking for an occasion or everyday wear, bags or accessories, freshen up your wardrobe by renting from our collection fit for your lifestyle.
2
Register and start renting
Before you can rent, we will first need to verify your identity - but don’t worry, it will only take a few minutes! And if you are buying? You can always checkout as a guest... no questions asked ;)
3
Wear, enjoy, return and... repeat!
Enjoy wearing your rental from as little as 4 days to as long as 14 days. When you are ready, just send it back via your pre-paid Royal Mail return label and we’ll take care of all the boring stuff (dry cleaning, ironing, etc...).
Can’t bear to part from it?
Email info@mywardrobehq.com to buy your rental and keep it for life!
WHAT DO YOU GET IN RETURN?
Designer pieces that are authenticity checked
Fully managed service - all items will always arrive on time and in a clean and pristine condition
Included rental insurance for minor wear and tear
Fuss-free returns via any Royal Mail drop-off points
Free dry cleaning - we’ll take care of it so you don’t have to!
Refunds on unworn items (excluding £8 restock fee for non-bridal items and £40 restock fees for bridal items)
FAQ's
How should I return my rented item?
We ask that you return the item in the same packaging as it was delivered to ensure little or no waste occurs.
Is same day delivery available?
Any orders planced before 11.30am Monday-Friday will be delivered using Royal Mail tracked 48 hour delivery. Always ensure that you receive your item the day before it is needed to avoid any problems if there is a delay with the post. Orders placed before 11.30 on a Monday will be received on the Wednesday, orders after 11.30 on a Monday will be received on a Thursday.
What if the rented or purchased items don't fit?
If an item that you have ordered doesn't fit, you have 24 hours to get in touch with our customer services on info@mywardrobehq.com and return your item to us. We will be happy to refund the rental fee/purchase price of any unworn items excluding restock fees as long as the security tags are still attached.
What if I accidentally stain or damage a rented item?
Please contact MWHQ Customer Services on 020 7341 9000. When the item is received back we'll carry out a condition report and assess the damage and consider a suitable solution, whether laundering, repair or additional charge, in part or full, from the renter as compensation to the owner for their loss.
What are the restock fees?
Restock fees apply to cover the processing of the return and the item being out of circulation when you book it for a rent or buy. All non-bridal items incur a £8 restock fee and all bridal items incur a £40 restock fee.